“Creating and Building Your Dream Team”
February 10th, 2017 – Lunch Presentation 11:00am-1:00pm
Co-Proprietor, Trattoria Stella & The Franklin
After opening up restaurants internationally, including São Paolo, Brazil, Amanda returned to her native Detroit and began taking a scholastic approach to wine. In early 2000, with her husband Paul, Amanda moved to Traverse City with a five-year plan to open a restaurant.
In July of 2004, the couple opened Trattoria Stella at the old state hospital grounds in Traverse City. Amanda passed the Advanced Sommelier exam in 2007 and will soon make another attempt at achieving the final level of Master Sommelier. (A sommelier is someone who specializes in all aspects of beverage service –wine, beer, sake, spirits, tea, etc.–as well as wine and food pairing, proper service and assessment.) There are just 32 women in the world who have achieved this level!
In July of 2014, Amanda and Paul (along with partner and Executive Chef Myles Anton) celebrated ten years at Trattoria Stella by opening their second restaurant in the heart of downtown Traverse City: The Franklin.
Amanda directs the beverage and staff development programs at both restaurants, though her actual floor time is spent at Trattoria Stella. She regularly works with young sommeliers and servers to keep the “service” in hospitality and mentors those who choose to attempt the Court of Master Sommeliers examinations.
Two things happened to Amanda early in her career that informed nearly everything she does in terms of hiring, individual training, team development and overall communication:
- She became irreplaceable to her boss which also meant she couldn’t be promoted.
- She performed well enough that her immediate supervisors stopped teaching her anything for fear she would supplant them.
Amanda will be exploring how she applied what she learned from those experiences in creating corporate training programs for executive management to front line teams and ultimately how it served her in operating one of the most acclaimed restaurants in Michigan with an unprecedented staff retention rate. Amanda will share some of the best practices she has used to recruit, build and retain a great team, how to create a workplace where everyone including leadership is continually learning and developing others and how to build trust among your team members. No matter what type of organization you work in, these principles will help you create and build a team of talented, loyal and hard-working staff and attract customers who become raving fans.
The Ideal Team Player is a follow-up to Patrick Lencioni’s acclaimed “Five Dysfunctions of Team.” In his latest book, “The Ideal Team Player”, Lencioni uses his usual engaging fable format to help reveal the three indispensable virtues that make some people better team players than others. Readers learn how to identify, hire and develop individual team players. Best-selling author Patrick Lencioni has authored 10 books which have sold a total of nearly 5 million copies.